How It Works


Due to ease and speed of installation, we connect the vast majority of customers via wireless. A small rectangular device or dish (depending on distance from our mast) is placed on the exterior of your property which connects to a LonsdaleNET mast using line of sight technology. From the device a 6mm cable runs into your property to connect to a router. Customers using this method receive 10-60Mbps symmetrical (download and upload) dependant on the distance from our mast with an average connection speed of 35Mbps. Future upgrades will allow up to 150Mbps.


Fibre to the Premise (FTTP) is the most future proofed technology available due to the ability to increase speeds simply by upgrading equipment at either end of the fibre optic cable, where possible we look to connect customers via this method. Customers receive 100Mbps or 1,000Mbps via this method.

Due to high deployment costs, which often include significant civil engineering work, we only offer this service to premises in selected areas. We do however look to deploy this service to areas where we have a high number of existing wireless customers or communities who can demonstrate significant demand for our products, to connect customers using this method from day one.

Inside Your Home

The following diagram shows how your devices can be connected. We provide a wireless router to connect to our wireless and fibre networks within your property.

Phone Service

As part of some of our packages or as a standalone product, we offer a phone service*. Existing numbers can be transferred over to us** without the need to retain your existing phone line and thus the associated cost. International calls are also significantly cheaper with calls to major destinations for as little as 1p per minute. Also included are many of the features often only available for an additional cost with other providers such as Caller Display, Call Waiting and Voicemail.

The service can work either by plugging an existing phone into your LonsdaleNET router (free) or through the purchase of our dedicated handsets (£75.00 for the base and 1st handset and £25 for each additional handset, both prices including VAT). We recommend the purchase of our handsets which have been designed specifically for the type of phone service we offer and feature excellent sound quality along with integration with our service giving you information such as the number of voicemail messages you have.

* Our telephony services generally permit access to the emergency services. However, they are Internet telephony services, and these are dependent on your connection to a suitable data network (such as the data services we offer), the operation of that data network, and operation of your equipment (which will not function in the event of a power outage unless you have suitable battery backup equipment). If you do not have a connection to a suitable data network, or your data network or equipment is not functioning correctly (including where we or another provider have suspended your data services e.g. because of non-payment), you will not be able to use the telephony services, including for the purposes of making calls to the emergency services. You must consider this and made appropriate arrangements. We will, where possible, pass your location information to the emergency services. This location will be the location you have informed us the service is used from.
** A fee of £30.00 applies to transfer an existing telephone number. Activation of a new telephone number costs £10.00. Both prices include VAT. Numbers may not be transferrable from some providers.